Terms and Conditions:
 

Payments

Goods will only be sent on receipt of cleared funds. Please see our Delivery Terms as no liability can be accepted due a delay in delivery due to problems in payment.

Our preferred method of payment for mail order items is by Paypal (this is normally an instant payment unless an echeque is used) but we are also able to take credit cards (with a 3% sur charge) or debit card by telephone payments, personal cheque (with time to pay it in and allow it to clear) or bank transfer (which will need to be followed by an e-mail so we know to keep our eye out for it clearing).

Cancellation & Returns Policy

If you are not satisfied with your product for any reason and wish to return it, you must inform us in writing within a 7 day period. Notification must be sent by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by letter to the address below.

If you cancel an order, you will be under an obligation to return any received goods and pay for the cost of doing so. Any payments or postage charges for returning the goods are not refundable and the return postage will need to arranged by you. Please contact us before sending a return to the address below and use a service which can provide proof of delivery.

During cancelation you have to take reasonable care of the product. The goods and any original packaging have to be undamaged and returned with the product in a resalable ‘as new’ condition.

Once you have notified us that you are canceling your order and returning the goods, any sum debited to us from your credit, debit card or Paypal account will be re-credited to you as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. Any returned goods not returned in the condition received will be offset against the re-credit, according to anything missing or damaged.

Defective Product Returns Policy

You must inform us within 7 days of delivery if the goods you receive are not as described on the Website or are defective in any way. We will collect any faulty goods or refund return postage costs and refund your purchase money in full or provide a suitable replacement.

Any damage caused during transit must be reported to the delivering driver (do not let them hurry you, as it is your right to properly check any delivered item) and must either be declined or any documentation presented needs to just have the word ‘damaged’ written on it WITHOUT GIVING A SIGNATURE . Failure to so will often void a claim.

A product will not be considered defective due to colour, stitch or sucker variation.

Delivery Terms

We aim to deliver anything in stock within 5 working days. The collection days from us are Tuesdays and Thursdays and are often next working day delivered BUT THIS IS NOT A GUARANTEED SERVICE. Any items needing to be ordered or made can take significantly longer before they are delivered. If this may cause problems, please contact us before ordering to get an estimated time scale.

If for any reason including but not limited to inclement weather, traffic conditions or sheer bad luck, we are unable to deliver or the delivery is delayed then no liability whether in damages or otherwise can be accepted by South West Camper Conversion Ltd arising from any cause whatsoever.

In the event that a delivery goes wrong we will assess the situation and of course do our best to help. Should there be a fault on our part we shall rectify it free of charge as soon as possible.
 

ANY UNDELIVERED ITEM/S NEED TO BE ADDRESSED ON THE 
01237 42 11 22 MAIL ORDER LINE
 
(PLEASE CHECK THAT NOBODY ELSE HAS SIGNED FOR YOUR ITEM IN YOUR ABSENCE BEFORE CHASING AN UNDELIVERED ITEM, AS WE CAN
WASTE A LOT OF TIME TO FIND IT HAS ALREADY BEEN DELIVERED!)
 
 
South West Camper Conversions,
Unit 4 Clifford Park,
Clovelly Road Industrial Estate,
Bideford,
Devon,
EX39 3HN.

Registered in England: 065920891
VAT: GB 936 2004 47